Refund Policy of Ctrleshift.com

At Ctrleshift.com, we strive to provide the best shopping experience to our customers. If you are not entirely satisfied with your purchase, we're here to help.

Returns

1. Eligibility for Returns:
  - You have 15 calendar days to return an item from the date you received it.
  - To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  - Your item needs to have the receipt or proof of purchase.

2. Non-returnable Items:
  - Certain items are non-returnable such as gift cards, custom or personalized items, and downloadable software products.
  - Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

3. Return Process:
  - To initiate a return, please contact us at returns@ctrleshift.com with your order details and reason for return.
  - Upon approval, we will provide you with a return shipping label and instructions on how to send back your purchase.
  - Shipping costs for returns are non-refundable.

Refunds

1. Refund Eligibility:
  - Once we receive your item, we will inspect it and notify you that we have received your returned item.
  - We will immediately notify you of the status of your refund after inspecting the item.

2. Refund Approval:
  - If your return is approved, we will initiate a refund to your original method of payment.
  - The credit will be applied to your account within a certain amount of days, depending on your card issuer's policies.

Late or Missing Refunds

1.Checking for Refunds:
  - If you haven’t received a refund yet, first check your bank account again.
  - Then contact your credit card company, it may take some time before your refund is officially posted.
  - Next, contact your bank. There is often some processing time before a refund is posted.

2. Further Assistance:
  - If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@ctrleshift.com.

Exchanges

1. Eligibility for Exchanges:
  - We only replace items if they are defective or damaged.
  - If you need to exchange an item for the same item, send us an email at exchanges@ctrleshift.com with your order details and reason for exchange.

2. Exchange Process:
  - Upon approval, we will provide instructions on how to send back the defective or damaged item.
  - Once the returned item is received and inspected, we will send out a replacement item.

Shipping

1. Return Shipping Costs:
  - You will be responsible for paying for your own shipping costs for returning your item.
  - Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Tracking Your Return:
  - Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  - If you are shipping an item over Rs. 2,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, please contact us at returns@ctrleshift.com.